The Shell Brand and quality of the recommended Shell lubricant are the major components of the offering which enable benefits to be realised by customers. Inseparable from this are professional customer support services, both technical and non-technical. Our proposition is a combination of product, services and professionalism, and these are all integral parts of our Brand. The making of recommendations in a professional manner is managed at the customer interface and therefore a critical part of our interaction with customers.
OUR SERVICES INCLUDE
Deliveries within 24- 48 hours
Lubrication surveys are conducted as part of a customer support package and provide the customer with a valuable reference document for selection of the correct Shell lubricants.
Rationalisation is the process of reviewing a customer’s equipment and lubricant usage in detail in order to reduce the number of lubricants used at the site. This is frequently conducted in conjunction with a lubrication survey. The benefits to the customer are clear in terms of reduced stocking costs, easier procurement and reduced risk of using the wrong oil.
Product Technical Training
Technical training can be conducted with the customer’s staff to up-skill them on lubricants and their use.
It is important to use the correct product for the correct application. Using the correct product will reduce maintenance and prevent potential downtime. We offer product recommendation based on the conditions the equipment operate under.
Lubematch is a Shell tool that can also be used to identify original equipment manufacturers recommendations.
Conversion from Competitor Products to Shell Products